Compliance

We want you to know exactly where we sit within Australia’s telecommunications rules — and how the way we work keeps you protected, especially around the identity checks that stop number fraud.

1Our regulatory position

Mite Plan Aura is an independent advisory. We do not operate a network and we do not resell mobile services, so we are not a carriage service provider. That means the Telecommunications Consumer Protections (TCP) Code and membership of the Telecommunications Industry Ombudsman bind the carriers we deal with, not us directly. We nonetheless hold ourselves to the consumer-protection principles in that Code and in the Australian Consumer Law.

2Porting and SIM changes — how we protect your number

When you ask us to arrange a switch, we work strictly within those rules:

• You complete the carrier’s multi-factor identity checks yourself — typically a one-time code sent to your number;
• We act only as your authorised representative; we never impersonate you, never hold your verification codes, and never try to work around a carrier’s checks;
• Your number stays yours, and you remain the carrier’s account holder throughout.

3We never handle your money

Billing stays entirely between you and your carrier. We never ask for banking details, card numbers, account passwords, or PINs — not to advise you, and not to arrange a switch.

4Honest, independent advice

We accept no carrier commissions, so our recommendation answers only to you. In line with the Australian Consumer Law, we do not make misleading claims: any coverage or savings figures we give are based on real, current information, and the client experiences shown on our site reflect genuine outcomes.

5Your privacy

We handle your personal information in line with the Privacy Act 1988 and the Australian Privacy Principles, and we follow the Notifiable Data Breaches scheme. Full detail is in our Privacy Policy.

6Marketing

We only send marketing messages with your consent, always with an unsubscribe option, consistent with the Spam Act 2003 and the Do Not Call Register.

7Your protections — and where to go

You always keep the protections the law gives you:

• Telecommunications Industry Ombudsman — free dispute resolution for problems with a carrier: tio.com.au, 1800 062 058;
• ACMA — the communications regulator: acma.gov.au;
• OAIC — privacy: oaic.gov.au, 1300 363 992;
• ACCC — consumer law: accc.gov.au;
• If you suspect SIM-swap or porting fraud, contact your carrier and bank immediately, and see scamwatch.gov.au or idcare.org.

8Keeping current

Telecommunications and privacy rules are reviewed regularly — including an updated TCP Code and ongoing privacy reforms. We keep our practices and this page up to date as those changes take effect.

9Contact

concierge@miteplanaura.au · 1300 555 010.