Privacy Policy

This policy explains what personal information Mite Plan Aura collects, why we collect it, and how we look after it. We handle your information in line with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs).

1Who we are

This site and service are operated by [Business legal name / trading name] (ABN [ABN]), trading as Mite Plan Aura (“we”, “us”, “our”). We are an independent advisory based in [state/territory], Australia. We are not a mobile carrier or carriage service provider.

Some small businesses are not yet legally bound by the Privacy Act, but recent reforms are removing that exemption. We have chosen to comply with the Australian Privacy Principles regardless of our size, because handling your information carefully is core to what we do.

2What we collect

We only collect what we need to advise you. That typically means:

• Your name, email address and (if you give it) phone number;
• Your state or territory, so we can review carriers available to you;
• Details you choose to share about how you use your phone — your current carrier, roughly what you pay, your usage and what matters to you;
• Basic technical information your browser sends when you visit (such as general location and device type) [remove if you don't use analytics].

What we never collect: banking or card details, account passwords, security PINs, or payment information. We also do not need copies of your identity documents to advise you — any identity checks for a switch are done by your carrier, directly with you.

3Why we collect it and how we use it

We use your information to respond to your enquiry, assess your usage, compare carriers on your behalf, prepare a written recommendation, and — only if you ask us to — arrange a switch and any agreed annual re-review. We do not use it for any unrelated purpose.

4Dealing with us anonymously

You are welcome to make a general enquiry without identifying yourself, or using a pseudonym, where it is lawful and practical for us to deal with you that way. We will, of course, need contact details to send you a recommendation or to act on your behalf.

5When we share information

We do not sell your personal information, and we earn no carrier commissions, so we have no incentive to pass your details around. We may disclose information only:

• To a carrier, where you have authorised us to arrange a switch — and then only the minimum needed to act on your instructions;
• To trusted service providers who help us operate (for example, our website host and the service that delivers enquiry-form messages), who are required to protect it;
• Where we are required or authorised by law.

6Overseas disclosure

Some of our service providers may store data on servers located outside Australia [name countries if known, e.g. United States]. Where this happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles. [Remove this section if all data stays in Australia.]

7Marketing and your choices

We will only send you marketing messages if you have agreed to receive them, and every message will include a simple way to unsubscribe. This is consistent with the Spam Act 2003 and the Do Not Call Register. You can opt out at any time by contacting us.

8Keeping your information secure

We take reasonable steps to protect your information from misuse, loss, and unauthorised access, and to destroy or de-identify it when it is no longer needed. If we ever experience a data breach that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

9Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and ask us to correct anything that is wrong or out of date. Contact us using the details below and we will respond within a reasonable time, normally within 30 days.

10How long we keep it

We keep your information only for as long as needed to provide our service and to meet any legal record-keeping obligations, after which we securely delete or de-identify it. [State your retention period if you have one.]

11Complaints

If you are concerned about how we have handled your information, please contact us first — we take privacy seriously and will work to put things right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.

12Contact us

Privacy enquiries: concierge@miteplanaura.au · 1300 555 010 · [postal address].

13Changes to this policy

We may update this policy from time to time. The current version is always the one published here, with the “last updated” date shown above.