Terms of Service
These terms set out how we work together when you use Mite Plan Aura’s advisory service. Please read them alongside our Privacy Policy. By engaging us, you agree to these terms.
1About us, and what we are not
Mite Plan Aura is operated by [Business legal name] (ABN [ABN]). We are an independent advisory. We are not a mobile carrier or carriage service provider, we do not resell mobile services, and we accept no commissions from any carrier. Our only compensation is the fee you agree with us.
2Our service
We review how you use your phone, compare the carriers and plans available in your area, and give you a clear written recommendation. If you ask us to, we will also arrange the switch on your behalf and — for certain engagements — revisit your arrangement each year. The exact scope and fee are agreed with you before we begin.
3What we need from you — and what we will never ask for
To advise you well, we need accurate information about your current plan and usage. We will never ask you for banking or card details, account passwords, or PINs, and you should never share these with us. If anyone claiming to be us asks for them, treat it as fraudulent and contact us.
4Arranging a switch — identity and authorisation
If you ask us to arrange porting your number or a SIM change, you appoint us as your authorised representative for that purpose only. Australian rules require carriers to verify your identity for these “high-risk” changes using multi-factor checks. This means:
- You complete the carrier’s identity checks yourself — for example, by entering a one-time code sent to your number;
- We never bypass, weaken, or work around those checks, and we never ask you to hand over your verification codes;
- You remain the account holder with your carrier at all times.
5Fees
Our fee is a flat, transparent amount agreed in writing before we start. [State your fee, what it covers, and when it is payable.] We are upfront that, because we take no carrier commissions, our advice answers only to you.
6Your consumer guarantees
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, we must provide our services with due care and skill, fit for any purpose we have agreed, and within a reasonable time. Nothing in these terms limits those rights.
7Estimates and savings
Our recommendations are based on the information you give us and on carrier plans and prices as they stand at the time. Those plans and prices change, and any savings figures we mention are good-faith estimates, not guarantees. The decision to switch, or not, is always yours.
8Scope of advice
We advise on mobile plans and SIM arrangements only. We are not lawyers, accountants, or financial advisers, and nothing we provide is legal, tax, or financial advice.
9Liability
To the extent permitted by law, and subject to your consumer guarantees above, our liability for any claim connected with our service is limited to re-supplying the service or refunding the fee you paid for it. We are not liable for the acts, pricing, or service quality of any carrier you choose.
10Disputes and complaints
If something goes wrong, please contact us first so we can resolve it. You also keep your rights under the Australian Consumer Law (see accc.gov.au). Complaints about a carrier — such as a port that went wrong or a billing dispute — can be taken to the Telecommunications Industry Ombudsman at tio.com.au or 1800 062 058, free of charge.
11Privacy and intellectual property
We handle your information as described in our Privacy Policy. The content and design of this website are ours and may not be copied without permission.
12Governing law
These terms are governed by the laws of [your state/territory], Australia, and the courts of that state or territory.
13Contact
concierge@miteplanaura.au · 1300 555 010.